At Pioneer Industries, we want you to be completely happy with your purchase. If something isn’t right, we’ll make it right. Here’s exactly how it works.
30-Day Window
You can request a return or exchange within 30 days of receiving your order.
What Can Be Returned
- The item must be unused and in its original, unopened, sealed packaging.
- For safety and hygiene reasons, we cannot accept returns once the original sealed packaging has been opened — replica items are not safe to resell after they’ve been handled.
- Proof of purchase (your order number or confirmation email) is required.
Received a Defective or Damaged Item? That’s On Us.
If your item arrives damaged or doesn’t work as it should, contact us within 48 hours of delivery with clear photos or a short video of the issue. We’ll send a free replacement or issue a full refund — return shipping included. No back and forth, no arguments.
Non-Returnable Items
- Opened items
- Custom or personalized orders
- Final sale / clearance items
- Gift cards
How to Request a Return
- Email [email protected] with your order number, the reason, and photos of the item.
- We’ll reply within 1–2 business days with your next steps.
- Once approved, refunds are issued to your original payment method within 7–10 business days of us receiving the returned item.
Questions?
Email [email protected] or message us on WhatsApp at +1 (213) 343-0842.
Pioneer Industries
1262 HEMLOCK DR
PHILADELPHIA, PA 19116-1449
PHILADELPHIA