Last updated: August 2026
Pioneer Industries (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what we collect, why we collect it, and how we keep it safe.
What We Collect
- Information you give us: your name, email address, phone number, billing and shipping addresses, and order details.
- Information collected automatically: browser type, IP address, and how you browse our site (through cookies and similar tools).
- Payment details: we do not see or store your full card number. Payments are processed securely by our payment partners.
How We Use Your Information
- To process and ship your orders, and keep you updated on delivery.
- To answer your questions and provide customer support.
- To send you order updates and, only if you opt in, occasional promotions.
- To improve our website and products.
What We Never Do
We never sell or rent your personal information to anyone. Period.
When We Share Information
We only share the minimum necessary with trusted service providers — payment processors, shipping carriers, and email services — so they can complete their part of your order. We may also disclose information if required by law.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features (like your cart) may not work properly without them.
How Long We Keep Your Data
We keep your order and account information for as long as needed to fulfill orders and meet legal requirements. You can ask us to delete your data at any time.
Your Rights
You can request to access, correct, or delete the personal information we hold about you. Email [email protected] and we’ll handle it promptly.
Children’s Privacy
Our products are intended for adult collectors and are not marketed to anyone under 18. We do not knowingly collect information from minors.
Changes to This Policy
If we update this policy, we’ll post the new version here with a revised date.
Contact Us
Email: [email protected]
Phone / WhatsApp: +1 (213) 343-0842
Pioneer Industries:
1262 HEMLOCK DR
PHILADELPHIA, PA 19116-1449
PHILADELPHIA